10 Ways to Fix Hulu Subtitles Not Working in 2024

Are you looking for a solution for Hulu Subtitles not Working? Here is a list of all possible causes, and a step-by-step guide will help you fix the Hulu subtitles issue.

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Dawn Tang

Updated on Feb 22, 2024

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Hulu is a popular streaming platform offering a variety of movies and TV shows. One of its significant features to enhance users' viewing experience is video subtitles. Hulu subtitles allow users to enjoy a seamless video-watching experience regardless of hearing impairments or language barriers.

While Hulu services are generally reliable, a few technical glitches can still disrupt the viewing experience. One common issue users may encounter is Hulu subtitles not working correctly.

This article lists all the possible causes of Hulu subtitles issues and suggests the best tips to fix them. In addition, you can learn a free as well as effective method to add closed captioning to a video.

Why Are My Subtitles Not Working on Hulu?

Hulu users occasionally encounter a few glitches, including subtitles not available. This apparently minor problem can affect the user's viewing experience. To understand and tackle the problem, here are a few common reasons for subtitles issues.

1.  Internet Connectivity

To stream videos properly, Hulu requires a stable internet connection. If your connection is weak or unstable, the subtitles may lag or not appear at all.

2.  Subtitle Settings

Sometimes, a device or Hulu app is set to turn off subtitles as default. Or you may have turned off subtitles in your account settings accidentally. To resolve this issue, ensure that subtitles are enabled in the settings.

3.  Outdated Hulu App

The most common reason for subtitles not working on Hulu is using an outdated Hulu app version. Hulu regularly updates its app to enhance its functionality and user experience. An older version may not be compatible with the subtitle system and doesn't display subtitles.

4.  Device-Specific Issues

Some devices are not compatible with Hulu's subtitles. If you're watching content on an older device or a device with outdated software, you might encounter problems.

5.  App Glitches

Occasionally, Hulu users experience app glitches. If the subtitles are not working, try closing the Hulu app and reopening it. You can resolve minor glitches causing the subtitle problem by refreshing the app.

6.  Subtitle Language

Another reason for VLC subtitles not showing is an issue with chosen subtitle language. Switch to another language to see if subtitles appear, and then back to your preferred one. It can trigger the subtitles to work correctly.

If you found these reasons helpful, don't hesitate to share them with your friends and followers on social media! 


Fix Hulu Subtitles Not Working

To enjoy an uninterrupted Hulu streaming experience, address the issue promptly. Here are ten tips on how to get subtitles on Hulu:

1.  Verify Internet Connection

A stable and robust internet connection is essential for seamless Hulu streaming and proper subtitles rendering. Make sure your connection is strong. 

2.  Check Subtitle Settings

Verify that subtitles are enabled in your Hulu account settings. 

Step 1. Open the Hulu app and play a video.

Hulu app and play a video

Step 2. Click on "Settings," then select the "Subtitles and Captions" icon.

subtitle settings

Step 3. Check if subtitles are enabled. If they're enabled but not showing, toggle them off and then back on to refresh the settings.

3.  Update Hulu App

To enjoy a seamless video experience with proper subtitles, make sure that you're using the latest version of the Hulu app. Apps update their system regularly for bug fixes and improvements that can address subtitle-related issues.

Step 1. Go to your device's play store

Device's play store

Step 2. Search the Hulu app and check for updates.

Hulu app and check for updates

Step 3. If an update for the Hulu app is available, install it.

Step 4. Outdated apps can sometimes lead to subtitle issues.

4.  Refresh the App or Page

If subtitles are not displaying, try refreshing the app or webpage. Close the Hulu app completely and relaunch it. Sometimes, a simple refresh can resolve minor display glitches. 

5.  Change Subtitle Language

Try changing the subtitle language to a different option and then switching back to your preferred language.

Step 1. Play a video on Hulu 

Step 2. Find the "Subtitles Settings" or "CC" option.

Step 3. Click on the "Subtitle Language," and subtitle languages will appear.

subtitle settings

Step 4. Select another language and check if subtitles appear. 

Step 5. Follow the steps again to switch back to your preferred language.

If the video doesn't have subtitles, you can add subtitles to video.  

6.  Clear Cache and Cookies

Delete cached data and cookies to eliminate potential conflicts that might prevent subtitles from loading properly.

For Android Devices:

Step 1. Open the settings and scroll down to find the "Apps" or "Applications" section. 

Apps or Applications section

Step 2. Look for the Hulu app in the list of installed apps and click on it. Tap on the "Storage" option. 

Storage option

Step 3. Click on "Clear Cache" to remove temporary files that might be causing issues.

Click on Clear Cache

7.  Switch Devices

Open Hulu on a different device to determine whether the issue is specific to a device. It can help identify the problem with the device or the app.

8.  Update System Software

 Ensure that your device's operating system is up-to-date.

 Go to "Settings." Open "System Update" and install any available updates.

System Update

An updated system can resolve compatibility issues.

9.  Log Out and Log In

Sometimes, logging out of your Hulu account and then logging back in can reset settings and resolve minor issues.

Step 1. Open your Hulu app profile 

Step 2. Find the "Settings" option and click on it.

Settings option and click on it

Step 3. You'll see a logout option. Click on it, and you'll log out of your Hulu app.

Step 4. Enter your email and password to log in again.

10.  Contact Hulu Support

If none of the above steps works, it's best to reach out to Hulu's customer support for expert assistance. They can provide personalized solutions to address your specific subtitle problems.

Step 1. Open an icon like "?", "Contact us" or "Help."

Step 2. Find an option for "subtitles not working."

subtitles not working

Step 3. Or you can search your query like "how to add subtitles to MP4."

Hulu support can provide personalized assistance and troubleshooting for your specific situation.

By following these tips, you can effectively troubleshoot and fix Hulu subtitle issues, ensuring you can enjoy your favorite shows with clear and accurate subtitles.

Edit Video Subtitles in EaseUS VideoKit

One of the best ways to avoid subtitles problems is to add subtitles to a video in VLC using a comprehensive tool, EaseUS VideoKit. Its user-friendly interface allows users to control the subtitle's accuracy and visibility. With its unique automatic subtitles transcription feature, the EaseUS VideoKit caters to all your video editing needs.

The real-time preview feature allows creators to fine-tune subtitles before exporting the video. If you're a content creator looking for a video editor, EaseUS VideoKit provides effective features for inclusivity and appeal. In addition to enhancing video accessibility, users can customize their subtitles for more engagement. Its key features include:

  • Automatic Transcription: EaseUs VideoKit can automatically transcribe audio content into text using advanced speech recognition technology. It helps the user to separate vocals from background noise and enhance understanding. 
  • Subtitle Customization: To ensure that subtitles are visually appealing, you can adjust their font size, style, color, and position. 
  • Precise Timing Adjustment: EaseUS VideoKit enables precise timing adjustments for subtitles. You can adjust when each subtitle appears and disappear so they are visually appealing and aligned with your video's aesthetic.
  • Real-time Preview: After adjusting subtitles, you can instantly see how they appear in the final video. This feature allows users to refine the subtitles and make changes before exporting the video.
  • Subtitle Positioning: Place subtitles properly on the screen to ensure that subtitles don't obstruct visuals while remaining readable.

You can learn the simple subtitle customization process here:

Step 1. Open EaseUS VideoKit and find the "Subtitle Generator" panel.

open easeus videokit

Step 2. Click "Choose File" or drag the YouTube video file to the interface.

Choose File

Step 3. Wait for the AI analyzing.

ai analysis

Step 4. Click the "Text" button to change the text, or customize font, background, and position under "Style" menu.

set up subtitles

Step 5. Click "Export Subtitle" to select exported subtitle format, "Save to" to change location, and press "Export" to export the video with subtitles.


Final Words

Hulu offers a variety of content to users, and its subtitles feature allows worldwide users to understand content without any language barrier. However, sometimes you may encounter issues with Hulu subtitles, and they don't appear as expected. The article mentioned a few common reasons why Hulu subtitles are not working and a few tips to solve these issues.

Whether it's an outdated app, settings, connectivity, or other factors, these solutions can help you enjoy perfect subtitles. If the problem persists, adding Hulu subtitles using the advanced software EaseUS VideoKit is recommended.

In addition to offering editing and customization options, EaseUS VideoKIt also enhances your overall video experience. Elevate your streaming experience to a new level of customization. Click here to download EaseUS VideoKit. 

FAQs About Hulu Subtitles Not Working 

You might still have some other questions about Hulu subtitles not working. Here we address a few common queries that could help you troubleshoot further.

1. How do I reset subtitles on Hulu?

To reset subtitles on Hulu, you can follow these steps:

  • Play a video and click on the playback screen to see the control bar.
  • Look for the "Subtitles" or "CC" option.
  • Disable and then re-enable subtitles.

It will refresh the subtitle settings and resolve the issues.

2. Why are English subtitles not available on Hulu?

The Subtitle availability depends upon content language and licensing agreements. While most content on Hulu has English subtitles, there might be exceptions. It can be a content-specific issue if English subtitles are consistently unavailable for specific content.

3. Why do subtitles not work sometimes?

Subtitles do not work sometimes due to several factors, including:

  • Internet Connectivity: A weak or unstable internet connection can cause lag in subtitles.
  • Device Compatibility: Outdated or incompatible devices might not show subtitles correctly.
  • Cache and Cookies: Cache and cookies can cause conflicts that affect subtitle display.

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