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Sales FAQ

What payment methods are supported?

Credit Card, Paypal, and Wire Transfer are all available for you. Credit Card is highly recommended.

If the product cannot solve my problem, am I eligible for a refund?

We do have 30 days money-back guarantee and if the software cannot help you solve your issue, we will issue you a refund.

How to use the privilege of VAT Exemption?

If there is a VAT applied to your order and you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.

If I pay for the software now, how long will it take before I receive my download URL?

It depends on the payment method you use. In general, it only takes you a few minutes if you pay your order online by credit card.

Do I need to purchase a license key for the software again if I change my computer?

No, you do not need to purchase a license again. You can simply contact us to reset the license code by email [email protected] or on livechat.