How to Fix Amazon Prime Subtitles Not Working?[2024 Ways]🔔

Do you struggle to cherish your favorite Amazon Prime shows due to subtitle issues? We fully understand your frustration. Read this blog and learn how to fix Amazon Prime subtitles not working in 2023.

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Updated on Jan 11, 2024

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Amazon is among the most popular platforms in the world. The subscription-based platform offers thousands of movies, television programs, and shows for its global audience. To understand typical slang, dramatic moments, and storylines, you must watch all foreign shows with subtitles.

Recently, users have been reporting some issues with Amazon Prime subtitles. Some say they can't see subtitles, while others complain that Amazon Prime Subtitles are out of sync. Sometimes, there is a 5-6-second delay between subtitles and audio of a movie or TV show. It kills the watching experience. So, a solution is necessary.

amazon prime interface

Why Is Amazon Prime Subtitles Not Working?

There can be many reasons for your Amazon Prime Video subtitles not working correctly. The most common ones are:

  1. 1. Your Amazon App is obsolete.
  2. 2. Error during subtitle configuration.
  3. 3. Your legacy app (Like Apple TV or Samsung TV) doesn't receive updates from Amazon Prime.
  4. 4. The Amazon Prime or browser cache needs clearance.
  5. 5. The cache memory of your device needs deletion.
  6. 6. Closed Captioning (CC) is "OFF" in Accessibility Settings. CC isn't compatible with a particular show.
  7. 7. The show/movie doesn't support subtitles language.

How to Fix Amazon Prime Subtitles Not Working

If your Amazon subtitles are not working properly, this section is for you. We shall provide eight fixes to resolve all issues related to Amazon Prime Subtitles.

Here they are:

Fix 1. Enable Subtitles on the Amazon App

First and foremost, enable subtitles on your Amazon app. You must manually turn on subtitles for some shows due to their default playing mode. This is how you can do it

Step 1. Open the installed Amazon Prime on your device.

Step 2. Select the TV show/movie you want to watch.

Step 3. Click on the subtitle icon available on the main interface.

subtitle icone on amazon prime

Step 4. Choose your "Preferred Language."The subtitles are enabled now.

preferred language for subtitles

Fix 2. Enable Closed Captions (CC)

If your Amazon Prime Subtitles are not working on Apple TV, it can be due to system-wide Close Captions settings. You need to activate them from the device settings.

Follow these steps to enable closed captions on iOS:

Step 1. Open the "Settings" menu on your iPhone.

Step 2. Scroll down and tap on the "Accessibility" Settings.

Step 3. Then choose "Subtitles and Captioning" from there.

tap on accessibility

Step 4. Turn it on. The CC of the primary device is enabled now.

Fix 3. Update Amazon Prime App

An outdated Amazon app can affect the working of subtitles. In this case, you should update your app to see if it fixes the subtitles problem.

Step 1. Open the App Store on your iPhone. If you're an Android user, go to the Play Store.

Step 2. Find Amazon Prime in the list of installed apps and click the "Update" option.

Step 3. Allow the update to complete and check if the subtitles are working.

Fix 4. Restart Your Device

Sometimes, the subtitles can stop appearing due to any software glitch in your device. In this case, you should perform a soft restart on your smartphone/laptop. It resets the app, which can remove all minor errors causing this problem.

Fix 5. Reinstall the App

If the issue is due to malfunction/changes in the program files, you can delete and reinstall the Amazon Prime Video app on your device. It will replace all files.

Follow this method to reinstall the app:

Step 1. Find the Amazon Prime icon on your Google Play Store for Android. Use the App Store for iPhone.

Step 2. Select the "UNINSTALL" option. The app will be removed.

uninstall amazon prime

Step 3. Now, go to the main application store of your device and find the "Amazon Prime Video" app.

install amazon prime

Step 4. Download and install it on your device.

Fix 6. Check if the Movie/Show Supports Subtitles

Sometimes, Amazon videos don't offer the luxury of subtitles. In such cases, you can't see the CC symbol on the overview page. If so, you don't need to waste time on app updates and reinstallation. The fault lies with the video.

Fix 7. Clear Browsing History

Some users claim that deleting Amazon watch history can solve the subtitles problem. It is primarily valid for account-level problems.

Here is the procedure to delete browsing history from Prime:

Step 1. Open the Amazon Prime app.

Step 2. Navigate to your profile > "Settings" > "Clear Video Search History." Afterwards, click on "Confirm."

clear browsing history

Step 3. The history is gone.

Fix 8. Factory Reset Your Device

It should be your last resort. If nothing works, you can perform a factory reset on your device and install Amazon Prime again. A factory will remove your account, installed applications, and the stored data from your device. So, always think twice before choosing this option.

Bonus: Add Subtitles Permanently to Video

The best solution for the subtitles problem is to embed subtitles in your Amazon Prime Content permanently. We recommend EaseUS VideoKit, a world-class video subtitle generator, to add subtitles to videos. It provides high-quality subtitles with no time lag.

EaseUS VideoKit is a versatile video editor. You can use it to make/hardcode subtitles, compress videos, make GIFs, and remove background noise from videos. This versatility makes it a complete package for users.

Easeus videokit main interface

✨The other key features of the EaseUS VideoKit include:

  • It supports video editing without size limitations.
  • It can export subtitles in SRT or TXT format for sharing.
  • It uses AI technology to convert speech to text and remove vocals.
  • It provides a video and audio tools package to edit videos for YouTube, Facebook, and other platforms.

The EaseUS VideoKit is compatible with Windows 7/8/10/11 and macOS 10.13 or later. If you're a Windows or Mac User, Download the EaseUS VideoKit now and get rid of your subtitle issues once and for all.


Amazon Prime is a leading OTT platform known for its high-quality movies and TV Shows. However, sometimes the subtitles either don't show up or are delayed by 3-6 Seconds. It spoils the fun, as you can't understand the storyline. This article presents 8 fixes to solve this issue for you.

The detailed steps of each method have been given. The choice depends upon user preferences. To permanently add subtitles to an Amazon Prime Video and remove all subtitle issues, try EaseUS Video Kit, the best auto video subtitle generator available today. If you find this useful, share it with your family and friends.


FAQs on Amazon Prime Subtitles Not Working

These are the most common web questions on "Amazon Prime subtitles not working" by users.

1. How do I get subtitles back on Amazon Prime?

The best option is to use the EaseUS VideoKit. You can automatically add subtitles to videos available on Amazon Prime

2. Why are subtitles not working on Amazon Prime on Samsung Smart TV?

It can be due to multiple reasons. Your Amazon Prime Video subtitles can stop working on a Samsung smart TV due to wrong configuration, Disabled CC Settings, outdated apps, and Cache memory issues.

3. How do you turn on subtitles for Amazon Prime on Smart TV?

Follow these steps to turn Amazon Prime Video subtitles on Smart TV

Step 1. Open the Amazon Prime app and play your video.

Step 2. Click on the "Pause" button. It will show all options.

Step 3. Select the "Subtitles" followed by the "English [CC]" option.

Step 4. Click "OK". The subtitles will turn on.

4. Why are subtitles disabled on my Samsung Smart TV?

It can be due to Samsung TV's default settings or video playing. In either case, you can enable subtitles by changing Accessibility Settings.

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